Question 1

What does TrackrAI do?

Accepted Answer

TrackrAI helps you track your expenses, subscriptions, and recurring payments. Import your bank statement as a CSV and the AI categorises each transaction. You get a clear view of where your money goes each month.

Question 2

How does the AI categorisation work?

Accepted Answer

TrackrAI reads each transaction name and assigns a category from your 16 default categories. The AI matches the merchant name to the most relevant category. You review the assignments and adjust any at any time.

Question 3

Is my financial data secure?

Accepted Answer

TrackrAI uses Supabase with Row Level Security policies. Your data is completely isolated from other user accounts. No one else has access to your transactions or reports.

Question 4

Do I need to connect my bank account?

Accepted Answer

No bank connection is needed. You export a CSV from your bank and import the file into TrackrAI. This approach keeps your banking credentials private and offline.

Question 5

How much does TrackrAI cost?

Accepted Answer

TrackrAI Pro is $6.99 AUD per month, or $62 AUD per year. Payments are handled through secure Stripe checkout, and you can cancel any time from your account settings.

Question 6

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel any time from your account settings and keep access until the end of the billing period. There are no ads and we never sell your data — the subscription is what funds the product.

Question 7

What file formats does the CSV import support?

Accepted Answer

TrackrAI supports the standard CSV format exported from any bank. The AI categorises each transaction automatically during the import. You do not need to format or clean the file before importing.

Question 8

Is TrackrAI built for personal or business use?

Accepted Answer

TrackrAI is designed for personal finance management. The tools focus on personal spending categories, subscriptions, and monthly expense tracking. Business accounting is outside the current scope.

TrackrAI Help Centre

Getting Started

Transactions

Recurring Transactions

Categories

Merchants

Reports

Account & Settings

Security & Privacy

Contact support