SupportFAQ

Frequently Asked Questions

Clear answers about budgeting, expense tracking, freelancer finances, mileage tracking, and tax record-keeping — all in one place.

Why is TrackrAI free?

TrackrAI is in early access — full product, no paywalls, no ads, and we never sell your data. Early access users help shape what TrackrAI becomes. Join now and you're not just using it — you're helping build it.

Join early access

About TrackrAI

Why is TrackrAI free?

TrackrAI is in early access, which means you get full use of the product while we build and refine it alongside our first users. Being in early access lets us focus entirely on making the product genuinely useful before we introduce paid plans — so right now there are no feature paywalls, no ads, and we never sell your data. In return, early access users shape what TrackrAI becomes. If you join now, you're not just using the product — you're helping build it.

Claim your free early access

Budgeting & Saving

How do I make a budget?

Start by listing your monthly income, fixed bills, variable spending, debt payments, and savings targets. Then compare your plan with what you actually spend. TrackrAI helps by importing or logging transactions, categorising them automatically, and showing category budgets so your budget becomes something you can review and adjust, not just write once and forget.

Explore budget tracking in TrackrAI

How do I build a savings habit?

The most effective savings habit usually comes from automation, separation, and visibility. Set up a regular transfer, keep savings separate from spending money, and track progress against a named goal. TrackrAI's savings goals, habit tracking, and category budgets can reinforce that loop by showing both the behaviour and the money result in one dashboard.

Track habits and goals in TrackrAI

How do I reach a savings goal faster?

You usually reach a savings goal faster by increasing the monthly amount, reducing spending leaks, automating transfers, and checking progress often enough to stay engaged. TrackrAI can support all four by showing category overspend, tracking savings contributions, and linking habit consistency with the financial goal you are trying to hit.

Start tracking savings in TrackrAI

Expense Tracking

What is the best way to track spending?

The best system is the one you will genuinely keep using. In practice, that usually means a method that records transactions consistently, groups them into categories, and makes patterns easy to review. TrackrAI helps by combining transaction history, categories, merchants, reports, and budgets in one place so the review part feels quick instead of tedious.

Try TrackrAI free

How do I categorise expenses?

Start with clear top-level groups such as housing, transport, groceries, software, travel, utilities, and business costs, then keep your rules consistent. Good categorisation matters because it makes budgeting, reporting, and tax preparation much easier. TrackrAI's categories, merchants, and AI-assisted transaction tagging are designed to reduce the manual cleanup needed each month.

Explore AI categorisation in TrackrAI

Freelancers & Self-Employed

How do freelancers track income?

Most freelancers do best with one dedicated business account, a reliable way to log payments, and a monthly review habit. TrackrAI supports that by letting you track income and expenses together, organise them by category, and review reports over time so you can see cash flow, project patterns, and tax-related records more clearly.

Track freelance income in TrackrAI

Do I need accounting software as a freelancer?

Not always. If your work is simple and you have very few transactions, a spreadsheet can be enough. But once you have multiple clients, recurring expenses, GST or self-assessment obligations, and tax records to keep, software usually saves time and reduces mistakes. TrackrAI is positioned as a lightweight finance-and-productivity workspace for exactly that growing complexity.

See how TrackrAI works for freelancers

How do I track freelance income for tax?

Track every client payment, every deductible expense, and any business mileage as you go, not at year end. The safest system is one that clearly shows income, expenses, and supporting records in one place. TrackrAI's income tracking, expense categories, mileage logs, and reports make that ongoing record-keeping much easier to maintain.

Start your tax-ready records in TrackrAI

How do I invoice clients as a freelancer?

A good freelance invoice should clearly show your business details, client details, services delivered, dates, prices, payment terms, and any required tax information. Even if invoicing happens elsewhere, TrackrAI can help upstream by tracking billable hours, client jobs, and hourly rates so the numbers behind the invoice are accurate before you send it.

Track billable hours in TrackrAI

What expenses can I claim as a freelancer?

In general, freelancers can claim costs that are directly related to earning business income, such as software, equipment, travel, office costs, and some home-office expenses, depending on local rules. TrackrAI helps by categorising expenses, storing the running record, and linking deductions to reports, mileage logs, and tax-season workflows.

Organise deductions in TrackrAI

How do I keep records for tax?

Keep a system that clearly shows income, expenses, and proof such as receipts, trip logs, and transaction summaries. Tax agencies do not usually require one specific tool, but they do expect accurate, supportable records. TrackrAI supports that habit with transaction tracking, mileage logs, categories, and downloadable reports you can review throughout the year.

Build your tax record system in TrackrAI

What can self-employed people claim on tax?

Self-employed people can usually claim allowable business costs such as travel, office costs, software, equipment, and other expenses used wholly and exclusively for work, depending on country rules. TrackrAI can support that process by keeping expenses, mileage, categories, and reports organised so claims are easier to review at tax time.

Organise your self-employed finances in TrackrAI

Mileage & Tax

What is the ATO mileage rate?

For the 2025/26 income year, the ATO cents-per-kilometre rate is 88 cents per business kilometre. This rate applies when you use the cents-per-kilometre method to claim car expenses for work purposes. TrackrAI's mileage workflow pairs trip logs with expense tracking and Australian tax-rate content so your car deductions are straightforward to calculate at tax time.

Log business trips in TrackrAI

Is there a free app to track mileage and expenses?

Yes, but free tools usually come with limits. In Australia, the ATO's myDeductions tool is a free record-keeping option, while many commercial apps offer free tiers or limited free mileage tracking. TrackrAI combines mileage, expenses, budgets, and self-employed admin in one place instead of forcing you into separate tools for each part of your workflow.

Try TrackrAI mileage tracking free

Ready to take control of your finances?

TrackrAI brings your budgets, expenses, mileage, and self-employed admin into one lightweight workspace — free to get started.

Can't find what you're looking for? Contact our support team